Man and Van Notting Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which our man and van service is provided within the UK. They apply to all bookings made for removals, deliveries, collections, and related transport services carried out by our Notting Hill man and van team. By making a booking, the customer agrees to be bound by these terms. For the avoidance of doubt, these terms are intended to govern the service in a clear and practical way, while also reflecting applicable UK consumer and transport law.
The customer is responsible for reading these terms carefully before confirming any booking. If anything is unclear, the customer should raise it before the service begins. We reserve the right to update these terms from time to time, and any updated version will apply to future bookings once published or otherwise made available to the customer. Changes will not usually affect services already agreed unless required by law or necessary for safety, compliance, or operational reasons.
In these terms, references to “we”, “us”, and “our” mean the service provider operating the man and van Notting Hill service. References to “customer”, “you”, or “your” mean the person or business arranging the service. Where a booking is made on behalf of another person, the individual making the booking confirms that they have authority to do so and accept responsibility for the accuracy of the booking information.
A booking is made when the customer provides the required service details and we confirm acceptance of the request. Booking details may include the collection and delivery addresses, access conditions, parking restrictions, inventory, time window, and any items requiring special handling. The customer must ensure that all information provided is accurate and complete. If the details change after booking, we may revise the quotation, the scheduled time, or both.
We may provide quotations based on estimated labour time, vehicle use, distance, volume, or a combination of these factors. Any quotation is valid only for the period stated at the time it is issued and may be withdrawn or amended if the customer changes the job specification. Unless expressly stated otherwise, a quotation does not include additional charges for congestion, parking fees, waiting time, heavy lifting beyond normal expectations, dismantling, reassembly, stair carries, long carries, or waste disposal. Where such charges apply, they will be communicated as soon as reasonably possible.
Acceptance of a quotation may be provided verbally, in writing, or by electronic confirmation. Once accepted, the booking becomes binding subject to these terms. We may refuse or cancel a booking where we reasonably believe the job cannot be carried out safely, lawfully, or within the agreed parameters. This includes situations where access is unsuitable, prohibited items are involved, or the customer has not disclosed material information relevant to the service.
Payment terms will be explained at the time of booking or before the service starts. Depending on the nature of the job, payment may be required in full or in part in advance, on completion, or by another agreed arrangement. We accept payment only by methods that we have confirmed in advance. All prices are stated in pounds sterling unless otherwise indicated and may be subject to VAT where applicable. The customer is responsible for making payment on time and for ensuring that any payment method used is valid and authorised.
If a deposit is required, it may be used to secure the booking date and time. Deposits are generally non-refundable except where the service is cancelled by us or where the law requires otherwise. If the customer fails to pay when due, we may suspend the service, retain any deposit already paid, and recover any reasonable costs associated with non-payment. Interest and recovery costs may be claimed where permitted under UK law and where the customer is acting in a business capacity.
Additional charges may arise where the actual service differs from the original quotation. This may happen if there is extra loading time, a delayed start caused by the customer, insufficient access, unplanned waiting, or additional items that were not declared at booking. We are entitled to charge for reasonable extra labour or vehicle use needed to complete the work. Any such charges will be calculated fairly and in line with the circumstances of the job. A Notting Hill man and van booking is therefore subject to operational adjustment where the service conditions materially change.
The customer may cancel a booking by giving notice in advance. Cancellation charges depend on the notice period and the resources already reserved for the job. If cancellation occurs shortly before the scheduled time, a fee may be payable to cover lost time, staffing, and vehicle allocation. Where a deposit has been taken, all or part of it may be retained to reflect genuine administrative and business losses. If we cancel a booking ourselves, any advance payment for the cancelled portion of the service will be refunded, unless the cancellation is caused by the customer’s breach of these terms.
Rescheduling may be possible if adequate notice is given and if our availability permits. Requests to change the date or time are subject to acceptance and may result in a revised price if operational costs have changed. We are not responsible for delays caused by traffic, road restrictions, weather, or other events outside our reasonable control. However, we will act reasonably to keep the customer informed and to complete the service as efficiently as possible. If a delay is caused directly by our negligence, the customer may be entitled to a remedy in line with applicable law.
We may cancel or refuse to continue the service if the customer breaches these terms, presents an unreasonable safety risk, or requests the transport of items that are not permitted. Where cancellation is necessary due to unlawful conduct, unsafe loading, or misrepresentation of the job, the customer may remain liable for costs already incurred. In all cases, our approach will be proportionate and based on the specific circumstances of the booking. This is consistent with the fair operation expected of a man and van in Notting Hill and elsewhere in the UK.
The customer must ensure that goods are properly packed, labelled, and ready for loading unless we have agreed to pack or prepare items as part of the service. We do not accept responsibility for pre-existing defects, poor packaging, hidden damage, or items that are inherently fragile unless we have expressly agreed otherwise in writing. The customer should point out any delicate, valuable, or unusually shaped items before the job begins. Where appropriate, the customer should also provide access instructions and inform us of any weight restrictions, building rules, or security requirements.
Our liability is limited to loss or damage caused directly by our negligence or wilful misconduct. We will not be liable for indirect or consequential losses, including loss of profit, loss of business opportunity, emotional distress, or any loss that was not reasonably foreseeable at the time of booking. Where goods are transported, our responsibility begins when items are loaded by us or under our supervision and ends when delivery is completed and the items are handed over at the agreed location. If the customer loads or unloads items themselves, we are not responsible for damage arising from that activity unless caused by our negligence.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Consumer rights under the Consumer Rights Act 2015 and related legislation remain unaffected. Where liability is established, any compensation will normally be limited to the reasonable repair cost, replacement value, or direct loss proven by the customer, subject to any applicable contractual or legal limits.
Waste removal and disposal services, if included, are carried out in accordance with applicable UK waste regulations. The customer must accurately describe any waste to be collected and must not present prohibited, hazardous, infectious, or controlled materials unless we have expressly agreed and are legally authorised to handle them. It is the customer’s responsibility to disclose whether waste contains electrical items, batteries, liquids, paint, oils, sharp materials, or any other regulated substance. We may refuse to remove items that we reasonably consider unsafe, unlawful to transport, or unsuitable for the booked service.
We operate on the basis that waste will be transferred, handled, and disposed of only through lawful routes and licensed facilities where required. The customer must not ask us to dispose of waste in a manner that breaches environmental or duty-of-care obligations. If the customer misdescribes waste, mixes prohibited items with general waste, or fails to provide the information needed to comply with regulations, any resulting cost, penalty, or loss may be charged to the customer to the extent permitted by law. A man and van service is not a substitute for specialist hazardous waste management unless specifically agreed in advance and lawfully permitted.
If waste transfer documentation, receipts, or related records are required, we may issue or retain them in accordance with applicable law and our internal compliance procedures. The customer agrees to cooperate with any reasonable request necessary for lawful disposal, including confirmation of ownership, description of the items, or access to premises where collection is taking place. We reserve the right to decline any collection that would place us at risk of breaching environmental law, licensing requirements, or health and safety obligations.
The customer is responsible for ensuring that the premises from which items are collected and to which they are delivered are reasonably accessible and safe. This includes adequate parking arrangements, lift availability, stair access, and permission to enter where necessary. If access is restricted, we may make reasonable additional charges or adjust the service to suit the conditions. We will use reasonable care and skill in carrying out the service, but we are entitled to rely on the customer’s instructions and on information provided at the time of booking.
Force majeure events, including but not limited to severe weather, accidents, road closures, strikes, civil disturbances, fire, flooding, or government restrictions, may delay or prevent performance of the service. Where such events occur, we will not be liable for failure to perform or for delays caused by circumstances beyond our reasonable control. We will, however, try to offer a suitable alternative arrangement where possible. If performance becomes impossible or unlawful, the booking may be suspended or cancelled without penalty to us, subject to any refund rights required by law.
These terms and any dispute or claim arising from them, including non-contractual disputes or claims, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or provision at any time will not constitute a waiver of that right or provision.
By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms. This includes agreement to the booking process, payment requirements, cancellation rules, liability limits, waste handling obligations, and governing law. The customer further confirms that they will not use the Man And Van Notting Hill service for unlawful purposes or in a way that breaches any applicable UK regulation.
We aim to provide a reliable, lawful, and professional service in a manner consistent with ordinary commercial expectations. These terms are designed to protect both parties and to ensure that each booking is carried out on clear and fair terms. They should be read together with any specific written agreement, quotation, or job sheet issued for the particular service. Where a specific term in a booking confirmation conflicts with these general terms, the specific term will apply to the extent of the conflict.
For clarity, no part of these terms creates a partnership, joint venture, or employment relationship between us and the customer. The customer may not assign or transfer their rights or obligations under the booking without our prior written consent. We may assign or subcontract parts of the service where reasonable to do so, provided that this does not materially reduce the standard of service promised. These terms represent the full agreement between the parties for the booked service unless expressly varied in writing.