Man and Van Notting Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Notting Hill provides transport, removal, and related services within the United Kingdom. By making a booking, using our services, or allowing us to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions the following words have the meanings set out below:

1.1 Company refers to Man and Van Notting Hill, the provider of the services.

1.2 Customer refers to any individual, partnership, company or organisation that requests or uses the services of the Company.

1.3 Services means any man and van, removal, transport, packing, loading, unloading, or related services supplied by the Company to the Customer.

1.4 Goods means all items, effects and property of the Customer or any third party which are the subject of the Services.

1.5 Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written confirmation issued by the Company.

1.6 Working Day means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Scope of Services

2.1 The Company provides man and van and removal services, including but not limited to the loading, transport, unloading, and where agreed, limited packing or furniture assembly.

2.2 The specific Services to be provided will be set out in the booking confirmation issued by the Company. The Company is not obliged to carry out any services that are not expressly stated in the booking confirmation.

2.3 The Company reserves the right to refuse, without liability, to carry any Goods which it considers to be hazardous, illegal, unsafe, inadequately packaged, or otherwise unsuitable for transport.

3. Booking Process

3.1 Bookings may be made by the Customer via the Company’s chosen communication methods as published from time to time. A booking is not confirmed until the Customer has received explicit confirmation from the Company.

3.2 The Customer must provide accurate and complete information at the time of booking, including but not limited to collection and delivery addresses, access details, parking information, floor levels, lift availability, inventory estimates, and any special handling requirements.

3.3 Quotations are based on the information supplied by the Customer. If the information is inaccurate or incomplete, the Company reserves the right to adjust the quotation, charge for additional time, mileage, or labour, or refuse to complete all or part of the Services.

3.4 Any quotation given is valid for 30 days from the date of issue, unless withdrawn or varied by the Company in writing. Quotations do not include customs duties, parking fees, fines, tolls, congestion charges, or costs arising from delays beyond the Company’s reasonable control.

4. Access, Parking and Customer Obligations

4.1 The Customer is responsible for ensuring that suitable and lawful parking is available at both collection and delivery locations. Any parking permits, dispensations, or permissions required must be arranged by the Customer unless expressly agreed otherwise in writing.

4.2 The Customer must ensure reasonable access to the property, including clear routes, safe stairways and hallways, and the removal of any obstacles that might impede the Services or create a safety hazard.

4.3 The Customer must be present or represented at the collection and delivery addresses to direct the placement of items and confirm completion. If the Customer or their representative is not present, the Company shall place the Goods in a reasonable location and shall not be liable for any resulting loss or damage.

4.4 The Customer must ensure that all Goods are ready for transport, properly packed and secured, unless packing is specifically included in the Services. The Company will not be responsible for damage to Goods that are inadequately packed by the Customer.

5. Payments, Charges and Invoicing

5.1 The Customer agrees to pay the charges quoted or as otherwise agreed in writing. Charges may be based on hourly rates, fixed prices, mileage, or a combination, as communicated by the Company at the time of booking.

5.2 The Company may require a deposit or full prepayment to secure a booking. Any required deposit will be notified to the Customer at the time of booking. The Company reserves the right not to commence Services until the deposit or payment has been received in cleared funds.

5.3 Unless otherwise agreed, any balance is payable immediately upon completion of the Services. For hourly rate bookings, time is chargeable from the agreed start time or the actual arrival time of the team at the collection address, whichever is earlier.

5.4 Additional charges may apply for waiting time, extended loading or unloading, additional labour, extra stops, delays caused by inadequate access or parking, and any other factor outside the Company’s reasonable control.

5.5 All charges are exclusive of any applicable taxes or charges imposed by law, which shall be payable by the Customer in addition if applicable.

5.6 If payment is not made when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to suspend or withhold further services until full payment has been received.

6. Cancellations, Postponements and Amendments

6.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as reasonably possible.

6.2 The Company reserves the right to apply cancellation or postponement charges as follows, unless otherwise required by law:

a) More than 48 hours before the scheduled start time: no cancellation fee, but any non-refundable costs incurred by the Company on the Customer’s behalf may be charged.

b) Between 24 and 48 hours before the scheduled start time: up to 50 percent of the agreed quotation may be charged.

c) Less than 24 hours before the scheduled start time or on the day of the move: up to 100 percent of the agreed quotation may be charged.

6.3 If the Customer amends the booking (for example by changing the date, time, addresses, or scope of work), the original quotation may no longer apply. The Company may provide a revised quotation or adjust the charges according to its current rates.

6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, the Company will offer an alternative date or time where possible. The Company’s liability for such cancellation or postponement shall be limited to the return of any prepayments for services not yet provided.

7. Goods Not Accepted for Transport

7.1 Unless expressly agreed in writing, the Company will not carry, and the Customer must not submit for transport, any of the following items:

a) Explosives, firearms, weapons, ammunition or hazardous materials.

b) Illegal goods, controlled substances or items of unlawful possession.

c) Perishable goods requiring temperature control.

d) Cash, securities, valuable documents, precious metals, jewellery, antiques of high value or collections where specific insurance cover has not been arranged.

e) Livestock, pets or other living creatures.

7.2 If the Customer submits such items without the Company’s knowledge, the Company shall have no liability for loss, damage, or deterioration and the Customer shall indemnify the Company against any claims, damages or expenses arising from their carriage.

8. Liability for Loss or Damage

8.1 The Company will take reasonable care to protect the Customer’s Goods during the provision of the Services. However, the Company’s liability is subject to the limitations set out in this section.

8.2 The Company shall not be liable for any loss, damage or deterioration to Goods unless it is caused by the proven negligence or breach of duty of the Company, its employees or agents while the Goods are in the Company’s care and control.

8.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value per item and shall in no event exceed the overall value declared by the Customer or the amount of the charges paid for the Services, whichever is lower, unless otherwise agreed in writing.

8.4 The Company shall not be liable for:

a) Pre-existing damage, defects, or deterioration.

b) Damage to fragile or delicate items, including but not limited to glass, mirrors, ceramics, and electronics, where such items have not been professionally packed or boxed.

c) Damage resulting from inadequate packing by the Customer.

d) Loss or damage arising from normal wear and tear, atmospheric or climatic conditions, or infestation.

e) Indirect, consequential or economic loss, including but not limited to loss of profit, loss of use, loss of business or emotional distress.

8.5 Certain items such as flat-pack furniture, self-assembled units and items not designed to be moved in a fully assembled state are particularly vulnerable. The Company accepts no responsibility for damage to such items unless special arrangements have been agreed in writing and any recommended disassembly has been carried out.

8.6 The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably practicable and in any event within five Working Days of completion of the Services. The Company may not be liable for any loss or damage reported outside this period, unless required by law.

9. Insurance

9.1 The Company maintains appropriate public liability and, where applicable, goods in transit insurance at levels it considers suitable for its operations. Details of cover may be made available on request.

9.2 It is the Customer’s responsibility to arrange any additional insurance cover they consider necessary for their Goods, particularly for high-value items or where the value of the Goods exceeds the standard limits of liability of the Company.

10. Waste Handling and Environmental Compliance

10.1 The Company is not a general waste disposal contractor. Any removal or disposal of waste will only be undertaken where expressly agreed and in accordance with applicable waste and environmental regulations.

10.2 The Customer warrants that any items presented to the Company for disposal are non-hazardous household or commercial items and that the Customer has the right to dispose of them.

10.3 The Company reserves the right to refuse to remove any waste or items that may be classified as hazardous or that would require special licences or treatment under relevant regulations.

10.4 The Customer shall indemnify the Company against all liabilities, costs and expenses arising out of any breach of waste or environmental regulations resulting from the nature of the items provided by the Customer for removal or disposal.

11. Delays and Events Beyond Our Control

11.1 The Company will use reasonable endeavours to adhere to agreed schedules, but any times quoted for arrival, loading, transport or delivery are estimates only.

11.2 The Company shall not be liable for delay or failure to perform the Services where such delay or failure is caused by events beyond its reasonable control, including but not limited to traffic conditions, accidents, road closures, extreme weather, acts of third parties, or actions by authorities.

11.3 Where delays occur for reasons beyond the Company’s reasonable control, the Customer may be charged for additional time or waiting in accordance with the Company’s prevailing rates.

12. Complaints and Claims

12.1 If the Customer has any complaint regarding the Services, they should raise the issue with the Company as soon as possible so that it can be addressed without delay.

12.2 Any claim for loss or damage must be made in accordance with clause 8.6 and supported by reasonable evidence such as photographs, descriptions and proof of value.

12.3 The Customer must allow the Company a reasonable opportunity to inspect any alleged damage and to investigate the circumstances before any repairs, replacements or disposals are undertaken, except in emergencies where further damage or risk would arise.

13. Data Protection and Confidentiality

13.1 The Company will collect and use personal information about the Customer only as necessary for the provision and administration of the Services, for handling payments, and for complying with legal obligations.

13.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except as necessary to perform the Services, process payments, or comply with the law.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

15. General Provisions

15.1 No variation of these Terms and Conditions shall be effective unless it is expressly agreed in writing by an authorised representative of the Company.

15.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but this shall not affect the validity and enforceability of the remaining provisions.

15.3 The failure or delay of the Company to exercise any right or remedy shall not constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

15.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract some or all of its rights and obligations under the Contract, provided that this does not materially reduce the level of service to the Customer.

15.5 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer and supersede any prior understandings, statements or representations relating to the subject matter.



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The Best Man and Van Notting Hill Service and Price!

Our removal services are the best in the business. They are extended to W11 too. We are available at your service at all times and take into consideration all your needs and requirements before suggesting a vehicle or package best suited for you. We are certain that we can bring a smile of satisfaction to your face. Give us a call and find out more about our man and van Notting Hill services, packages, deals and offers so that you can get the best solution as and when required. We will be happy to help you.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Notting Hill Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 37 St James's Gardens
Postal code: W11 4RF
City: London
Country: United Kingdom

Latitude: 51.5088000 Longitude: -0.2124920
E-mail:
[email protected]

Web:
Description: We offer great deals on man and van removal services in Notting Hill, W10 and always have a discount to offer to our dedicated customers.
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